You can place orders 24/7 at www.multiverse.spa.
After purchase, you will receive:
1. confirmation of order placement,
2. confirmation of acceptance of the order for execution – at this point, the contract is concluded.

• Przelewy24 / PayPro
• BLIK
• Payment card
• PayPal
• Traditional bank transfer

• DHL courier

You can see the cost and delivery time when placing your order. Standard delivery time is 1–3 business days.

Yes. Consumers and entrepreneurs with consumer rights may withdraw from the contract within 14 days of receiving the shipment.

Send your statement to:
shop@multiverse.spa
or by mail: Multiverse, ul. Chemików 2, Magazyn 1, 62-030 Luboń.
Then return the product to the same address.

The cost of returning the package is covered by the customer.

The product should be:
• undamaged,
• in the original packaging,
• with complete equipment.
You can test it, but if you use it beyond normal testing, the refund value may be reduced proportionally.

Refunds will be made within 14 days of receiving the returned product or proof of its return.

The right of withdrawal does not apply to, among other things:
• custom-made products,
• open products that cannot be returned for hygiene reasons (e.g., cosmetics),
• perishable products or products with a short shelf life,
• products that are inseparably connected with others after delivery.

Send your application to: shop@multiverse.spa
Add: a description of the defect, the order number, and photos (if possible).
We process complaints within 14 days.

Possible solutions include:
• repair,
• replacement,
• price reduction,
• refund.

• Terms and conditions: www.multiverse.spa/regulamin
• Privacy policy: www.multiverse.spa/polityka-prywatnosci